Business Analyst

InterSources Inc.

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Skills

Job Title: Business Analyst

Location: Spartanburg, SC 29303

Work Arrangement: 100% Onsite with light travel to County offices/facilities

Duration: 12 Months

Key Responsibilities

Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
Inventory existing technical, operational, security, application, infrastructure, system, and recovery documentation.
Document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
Create process maps, workflow diagrams, data/process flows, inventories, matrices, and analysis artifacts using Microsoft Visio and Microsoft 365.
Identify documentation gaps, process risks, inconsistencies, single points of knowledge, and opportunities for standardization.
Gather and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
Translate technical SME knowledge into structured documentation inputs.
Facilitate review and validation sessions with stakeholders.
Maintain documentation backlog, priorities, ownership, dependencies, and status.
Support documentation standards, templates, governance, repository organization, ownership, and review cycles.

Required Skills

10+ years of Business Analysis experience in complex IT or technology environments.
Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
Advanced proficiency with Microsoft 365, including:
Word
Excel
PowerPoint
Teams
SharePoint
Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
Bachelor's degree in Information Technology, Information Systems, Business, or related field, OR equivalent relevant professional experience.

Preferred Skills

Experience with documentation recovery, knowledge management, IT operational maturity, or process standardization.
Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
Experience with SharePoint-based documentation repositories and governance.
Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
Government or other highly regulated environment experience.
CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation , or comparable professional certification preferred.

Work-Product / Portfolio Requirement

Candidates should be prepared to provide sanitized examples of previous BA deliverables, such as:

Portfolio quality and the candidate's ability to explain how the work was developed will be an important part of the selection process.