Production Support Engineer || Atlanta, GA (Onsite)
Sage IT Inc
- Job
- 28477
- Posted
- Location
- Atlanta, GA
- Work type
- Full Time
- Tax terms
- W2, Yearly
- Experience
- Experience open
- Openings
- 1 opening
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Skills
- Redshift
- AWS
- Linux
- Unix
- Splunk
About the job
Role: Production Support Engineer
Location: Atlanta, GA (Onsite)
Full Time
Role Summary: Seeking an experienced Production Support Engineer to manage and resolve production incidents in a 24x7x365 environment. The role involves monitoring application and infrastructure health, leading incident triage calls, troubleshooting AWS-based applications, performing root cause analysis, and ensuring timely communication with stakeholders.
Key Responsibilities
- Manage and drive production incidents to resolution using established incident management processes.
- Monitor and support applications deployed on AWS Cloud.
- Troubleshoot and resolve application and infrastructure issues across AWS environments.
- Lead technical incident triage calls and coordinate with cross-functional teams.
- Provide timely updates on incident status, business impact, and resolution progress.
- Analyze monitoring dashboards and identify performance trends or anomalies.
- Perform root cause analysis (RCA) and support post-incident reviews.
- Create and enhance operational processes, documentation, and reporting.
- Participate in on-call rotations, including weekends and night shifts.
Required Skills
- 3+ years of experience in Production Support, Incident Management, Site Reliability Engineering (SRE), or Cloud Operations.
- Hands-on experience with AWS services, including:
- EC2, ELB, RDS, DynamoDB, Aurora
- Route53, ECS, Lambda, S3
- CloudWatch, CloudTrail, WAF, Redshift
- Strong experience with monitoring and observability tools such as:
- Splunk
- Dynatrace
- SolarWinds
- ExtraHop
- Catchpoint
- MoogSoft
- Netcool
- Experience troubleshooting applications in AWS environments.
- Knowledge of Linux/Unix servers, networking, DNS, LDAP, SSL, SMTP, FTP, databases, load balancers, and virtualization.
- Ability to analyze application transactions and identify root causes across infrastructure layers.
- Strong communication and stakeholder management skills.
Preferred Qualifications
- AWS Solution Architect Associate Certification (or higher).
- Experience with application performance monitoring (APM) and observability platforms.
- Exposure to enterprise environments supporting mission-critical applications.
- Experience preparing RCA/COE documentation and incident reporting for leadership.
Education
- Bachelor's Degree or equivalent experience.
Work Schedule
- Must be willing to work in a 24x7 support environment, including on-call, weekend, and night shifts as required.