Copilot Administrator

Client: Texas Department of Transportation

Working Title: Copilot Administrator

Pay Rate: $60 on W2 - no benefits OR 65/hr C2C/1099

Expected Duration: 12 months / 2080 hours (11/2/26 - 11/2/27)

The role is based in Austin and requires onsite presence 4-5 days per week at the TxDOT offices at 6230 E Stassney Ln,

Austin, TX 78744, during normal work hours of 8:00 AM-5:00 PM. Candidates must reside in the Austin area and be

authorized to work in the U.S.

Minimum Candidate Characteristics:

• 5+ years supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support.
• At least 2 years of hands-on Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise-integration experience.
• Strong knowledge of Microsoft 365 Copilot, SharePoint Online, Teams, Microsoft Graph, Entra ID, Power Platform, Copilot Studio, Copilot Chat/Cowork, ITIL service practices, and identity/permissions/integration troubleshooting.

Exceptional Candidate Characteristics:

• Microsoft 365 Enterprise Administration and Power Platform administration experience.
• Copilot Studio / AI Agent and Microsoft Graph integration experience.
• ITIL, Microsoft Copilot/AI certifications, and/or Azure Foundry experience.

Role Overview

TxDOT has issued a request for a Copilot Administrator to administer and support Microsoft 365 Copilot and related enterprise AI services. The work centers on Copilot platform administration, Level 3 troubleshooting, Microsoft Graph, SharePoint, Teams, Entra ID, Power Platform, Copilot Studio, AI governance, integrations, and service-health monitoring. Ideal candidates will have deep enterprise Microsoft 365 administration experience plus recent hands-on exposure to Copilot, cloud automation, Power Platform, AI services, or enterprise integrations.

Responsibilities include (but are not limited to):

• Administer Microsoft 365 Copilot, including licensing, configuration, service health, feature enablement, releases, credit allocation, and operational documentation.
• Serve as the senior escalation point for Copilot issues involving Microsoft Graph grounding, SharePoint/Teams, permissions, agents, connectors, integrations, and Microsoft support escalations.
• Support AI governance, pilots, production releases, Copilot Studio/Power Platform integrations, service analytics, adoption metrics, dashboards, and executive reporting.

Responsibilities:

Copilot Platform Administration

• Administer and support Microsoft 365 Copilot and related AI services.
• Manage licensing, configuration, service health, and feature enablement.
• Evaluate and implement new Copilot capabilities and releases.
• Maintain service documentation, standards, and operational procedures.
• Credit allocations and monitoring

Level 3 Technical Support

• Serve as the senior escalation point for complex Copilot incidents.
• Troubleshoot:
• Microsoft Graph grounding
• SharePoint and Teams integrations
• Permissions and data access issues
• Agent functionality
• Connector and integration failures
• Credit controls and monitoring
• Manage Microsoft support escalations and root cause analysis.
• Advanced solutioning for Copilot agent use case enablement

AI Governance & Service Management

• Participate in AI governance, capability reviews, and release readiness assessments.
• Support capability intake, pilot programs, production releases, and lifecycle management.
• Identify operational risks, dependencies, and support requirements.

Identity & Integration Support

• Partner with IAM, Security, and Architecture teams on access controls and AI integrations.
• Support Microsoft Graph, SharePoint, PowerBi, Power Platform, and Copilot Studio connectivity.
• Validate connector configurations and enterprise integrations.

Service Analytics & Adoption

• Monitor service performance, adoption, and utilization metrics.
• Support executive reporting and AI value realization efforts.
• Develop and maintain operational dashboards and service health reporting

Minimum (Required):

Years

Skills/Experience

5

Progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support.

2

Hands-on work with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations.

Strong knowledge of:

• Microsoft 365 Copilot

• SharePoint Online
• Microsoft Teams
• Microsoft Graph
• Microsoft Entra ID
• Power Platform
• Copilot Studio
• Copilot Chat
• Copilot Cowork

Experience with ITIL-based service management practices.

Experience troubleshooting identity, permissions, and cloud service integrations.

Preferred (Optional):

Years

Skills/Experience

Microsoft 365 Enterprise Administration experience

Copilot Studio or AI Agent experience

Microsoft Graph integration experience

Power Platform administration experience

ITIL certification

Microsoft Copilot or AI-related certifications

Experience with Azure Foundry