Editor II, Content Operations - Seattle, WA or Arlington, VA (Onsite)

Editor II, Content Operations

Location: Seattle, WA or Arlington, VA (Onsite)

Duration: 9 months

Pay Range: $30-35/hr (DoE)

Job summary:

Key Responsibilities:

• Content Recertification and Alignment to Strategy: Ensure content is reviewed and updated by Content owners in preparation for migration to new platform.
• Content Testing and Validation: Participate in testing and sign-off to ensure content migrated successfully through automated script with the correct metadata, content structure for migration sign-off.
• Content structure transformation: Upon migration to the new platform, participate in strategy to transform single-use long-form content into reuseable content fragments and ensure testing and sign-off is provided from content owners.
• Content Standards and Guidelines Development: Contribute to the development of team style guidelines and content standards, identifying optimization opportunities and proposing innovative solutions based on AI personalization opportunities.
• Workflow management and content storage input: Identify areas of potential improvement to content management workflows and systems, working closely with global team and product management on improvements and new flows.
• Project management: Working with cross-organizational stakeholders, to publish content for complex features, including setting deadlines, assigning tasks, managing dependencies, escalating risks, and ensuring timely publication of materials.
• Metadata framework reuse: Adhering to and promoting the use of our content taxonomy, enabling discovery and reusability by ensuring all content is tagged and described appropriately.
• Content reuse: Identify opportunities to reuse content and reduce manual effort required to maintain duplicate information in multiple places.
• Global content updates: Responding to customer requests to create and update content in our content management system in line with process and policy changes within defined contact SLAs and delivery timelines.

Basic qualifications:

• 4+ years of professional content management experience in a system like Adobe Experience Manager or Contentful
• 2+ years of project management experience
• Excellent writing and editing skills
• Content ops experience managing content for AI applications

Preferred qualifications:

• Bachelor’s degree in Marketing, Communications, Human Resources or a related field
• Experience working with reusable or “headless content”
• Experience with information architecture and content models
• High attention to detail and adherence to style guidelines
• Demonstrated success learning and explaining business processes
• Good judgment and open communication
• Ability to prioritize and manage multiple stakeholder needs in a fast-paced environment
• Work experience in a global and cross-functional team environment
• Experience in a multi-language publishing environment managing content for an international audience