Software Engineer

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

This role is for an engineer who is beginning their software engineering career and learning to build reliable, maintainable AI-native and cloud-native software. The IC2 engineer works on well-defined features and components with close guidance from senior engineers and tech leads. They focus on developing solid software engineering fundamentals, gaining hands-on experience with modern development practices, and learning to integrate AI/ML services into applications. This role provides mentorship and opportunities to grow technical depth in Python, Java, JavaScript, and ServiceNow platform development while contributing meaningfully to the product.

Responsibility Area: Software Development

Develop software features and components under the direction of senior engineers; take ownership of well-defined, scoped tasks

Write clean, maintainable code with comprehensive unit tests; follow established coding standards and best practices

Contribute to the implementation of AI-native features, including prompt design assistance, API integration, and basic evaluation

Work with assigned features from design through development, testing, and deployment with guidance from teammates

Troubleshoot and debug issues in development and staging environments; escalate complex issues to senior engineers

Follow secure coding practices, including responsible handling of customer data and AI safety considerations

Participate in code reviews and actively incorporate feedback from senior engineers

Learn and apply CI/CD practices; contribute to automated testing and deployment pipelines

Responsibility Area: ServiceNow Platform Development

Develop features and customizations on the ServiceNow platform under supervision

Write ServiceNow workflows, business rules, and automation using JavaScript and GlideScript with guidance

Build forms and dashboards on ServiceNow; learn data model design and query optimization techniques

Contribute to ServiceNow plugin and app development following established patterns and best practices

Learn ServiceNow APIs, web services, and integration patterns through hands-on implementation

Participate in ServiceNow application maintenance and support for assigned features

Seek to understand ServiceNow platform capabilities and how they apply to business problems

Responsibility Area: Learning & Collaboration

Learn from code reviews, pair programming, and mentorship from senior engineers

Ask clarifying questions and seek guidance when encountering unfamiliar technical challenges

Actively participate in team discussions, design reviews, and sprint planning

Communicate clearly about progress, blockers, and technical challenges

Participate in knowledge-sharing sessions and team learning opportunities

Support junior teammates and newer developers by sharing what you've learned

Take initiative to understand the broader system and how your work fits into the product

Responsibility Area: Customer Support & Quality

Participate in customer issue triage and bug fixing under supervision

Assist senior engineers in troubleshooting customer-reported issues and understanding root causes

Contribute to customer documentation and internal knowledge bases

Learn from customer issues and help identify patterns that could prevent future problems

Handle support tickets for issues in your area with guidance from teammates

Communicate respectfully and professionally with customers and internal teams

Seek to understand customer needs and how they use the application

Qualifications

Bachelor's degree in computer science, engineering, or related field (or equivalent practical experience)

2-5 years of professional software development experience

Proficiency in at least one programming language (Python, Java, or JavaScript); willingness to learn others

Understanding of fundamental software engineering concepts: version control, testing, debugging

Basic knowledge of relational databases and SQL

Familiarity with RESTful APIs and modern web services

Strong problem-solving skills and ability to learn quickly from feedback

Good communication skills and ability to work collaboratively with a team

Understanding of AI/ML concepts; hands-on experience with LLMs or AI APIs a plus

Prior experience or coursework with ServiceNow platform is a plus

Experience with Agile development methodologies is a plus

Ability to take direction, ask for help when needed, and work independently on assigned tasks

Passion for software quality, testing, and continuous learning

For positions in this location, we offer a base pay of $125,700 - $194,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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