IT Manager - Boeing Center at Tech Port

IT Manager

POSITION: IT Manager

DEPARTMENT: IT

REPORTS TO: General Manager

FLSA STATUS: Full-time, Exempt

SUMMARY

• Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a IT Manager position with Legends Global/Boeing Center at Tech Port. Under the supervision of the General Manager, the IT Manager manages daily activities and the overall integrity and functionality of information systems throughout the facility.
• This position will be for someone who loves Information Technology but in a non-traditional setting. Come be a part of a team that is at the forefront of technology, education, and entertainment. You will have the opportunity to build a well-rounded department with room to grow. You will be responsible for a variety of tasks that are associated to a "start-up" of a new business. Examples are but not limited to; setting up SOP's, management of the network, IPTV systems, creating work orders, assist in creating vendor relationships, set-up a periodic maintenance schedule, along with tagging and maintaining inventory, assisting in new designs and processes, event support and more.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Monitors company's websites and makes requested updates

Installs, configures, updates, and troubleshoots users' PC workstations.

Support multiple in-house LANs and their peripherals including all managed network switches, routers, networked cameras, and security firewalls.

Maintains Linux and MS Windows servers.

Installs and supports software applications that the company requires to effectively conduct everyday business.

Maintain and support Point of Sale system during weekends and special events

Maintain and support Ruckus Wireless Infrastructure

Maintains staff email systems and handles onboarding offboarding of employees

Maintains IP Phone system

Develops procedures to improve existing systems.

Maintains and supports technology aspects of Tech Port Gaming and Esports events.

Supports LAN Center Manager in Gaming and Esports in the planning and facilitation of Esports/Gaming events

Supports Production in the network side of broadcasts

Supports Port San Antonio with any technological needs within the venue

Prepares required annual budgets with assistance from the Director of Finance.

Manage Ross System

Manage Video Routing System

Manage IPTV Systems and TVs/Menus Throughout the Building

Manage Conference Systems

Manage AD Rotations on External Video Boards

Manage all event specific graphics for external screens & IPTV

Manage security camera servers and recorders

Manage Access Control System and Physical Keys

Handle production video & audio backend as its all network based

Manage and Maintain PCI Compliance

Maintain Building BMS and HVAC Communication

Manage Venue Distributed Audio System

Manage Venue Licensed (ASCAP, BMI, CSAC) Music Players

Manage WAN Connections for 3rd Parties within the venue

Handle all 3rd party production video/fiber tie ins

Maintain Gaming Center imaging server as well as their standard image, software install process & security protections

Manage all staff wireless phones

Manage venue network monitoring services

Manage all staff software licenses including Microsoft, autocad, adobe, vectorworks, sage, deep freeze, tailscale, Vmix, etc...

Manage venue wireless contract & compliance

Manage warranty & support contracts for all production hardware

Manage Finance Server and Access

Other duties as assigned.

EDUCATION AND/OR EXPERIENCE

Bachelor's degree in computer science, information technology, or related engineering field or two-year related experience and/or training. A combination of education and training is most desirable.

SKILLS AND ABILITIES

Must have Systems Administration experience

independent individual with the ability to carry out tasks with minimal supervision and instruction.

Experienced with Windows, Linux, and Mac Operating Systems Proficient with Visio and experience with technical documentation of an IT environment including network and server rack diagrams, subnet maps, and IP address management.

Domains and workgroups skills including understanding of Group Policies, Network Shares, and User Profiles

Experienced with Networked devices such as printers and storage.

Basic coding skills required.

Ability to understand computer network concepts such as TCP/IP, client/server model, 802.x

Ability to use diagnostic tools such as traceroute, ping, and snooping.

Also need basic knowledge of Java scripting, Powershell and html languages.

Knowledge of Citrix, Ross, Tessera, Dashboard

Knowledge of managed network peripherals including firewalls, access points, wireless backhauls, and routers desired with strong console and implementation skills

Knowledge of VMWare virtualization environments including vSphere and vCenter strongly desired

Experience with electronic testing equipment such as multi-meters, oscilloscopes and network analyzers a plus.

Ability to analyze, troubleshoot, and solve problems on their own using resources such as forums and knowledgebase

Requires ability to work flexible hours, including nights, weekends, and holidays to support event needs.

Eligible to work in United States.

CERTIFICATIONS

• CCNA, and MSSA not required but a plus.
• SQL experience not required but a plus
• Experience with multi-tier Point of Sale system such as Quest Venue, NCR, Micros, etc.
• Experience with database driven inventory management software
• Hands on skills with computer networking such as running, terminating, and testing Cat 5/6 cable, fiber, and installing Access Points

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Daily use of computer, telephone, copier and/or fax machine.