IT Service Desk Specialist II
American Systems Corporation
- Job
- 33998
- Posted
- Location
- Air Force Academy, CO
- Work type
- Full Time
- Tax terms
- W2, Yearly
- Experience
- Experience open
- Rate
- $40,000 (Annum)
- Openings
- 1 opening
Skills
- Service Desk
- Information Technology
- Technical Support
- Computer Hardware
- Operating Systems
- DoD
- Security+
- Security Clearance
About the job
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities
- Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
- Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
- Acts as the escalation path to resolve moderate to highly complex technical issues.
- Provides support for call overflow during peak time or reduced staff during off peak hours.
Qualifications
- Bachelors Degree or 4-5 years of related work experience
- DoD 8570 Certification (Security+ CE or equivalent) required.
- Favorable Tier III Public Trust Clearance Required.
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $40,000.00/Yr. - USD $60,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability StatVeteran Status