Copilot Studio / Dynamics 365 Customer Service Omnichannel Developer
APEX IT Services
- Job
- 34793
- Posted
- Location
- Remote
- Work type
- Contract
- Tax terms
- C2C
- Experience
- Experience open
- Openings
- 1 opening
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Skills
- Dynamics 365 Customer Service
- Omnichannel
- Microsoft Copilot Studio.
- Microsoft Dataverse
- Power Apps
- Power Automate
About the job
Hi,
We are immediately looking for Copilot Studio / Dynamics 365 Customer Service Omnichannel Developer _ Harrisburg, PA (Occasional Travel) with one of our direct clients. If you are interested or know someone who is looking for projects, please respond with Resume.
Position: Copilot Studio / Dynamics 365 Customer Service Omnichannel Developer
Location: Harrisburg, PA (Occasional Travel)
Job Description:
Required Qualifications
- 5+ years of Microsoft Dynamics 365, Power Platform, or enterprise CRM development experience.
- Strong hands-on experience with Dynamics 365 Customer Service.
- Experience implementing or supporting Dynamics 365 Contact Center / Omnichannel for Customer Service.
- Hands-on development experience with Microsoft Copilot Studio.
- Strong experience with:
- Microsoft Dataverse
- Power Automate
- Power Apps
- Dynamics 365 configuration
- Business rules and workflows
- Security roles and access models
- Experience configuring queues, workstreams, routing, agent workspaces, and case-management functionality.
- Experience developing and consuming REST APIs and enterprise integrations.
- Experience with solution lifecycle management and deployment across multiple Power Platform environments.
- Working knowledge of Azure DevOps, including repositories, pipelines, work items, and deployment processes.
- Experience debugging and resolving application and integration defects.
- Strong understanding of enterprise development, testing, source control, and release-management practices.