Department Information Technology Manager- Library Department

Salary: $157,226.16 - $192,410.40 Annually

Location: San Jose Metropolitan Area

Job Type: Full-Time

Job Number: 202601823

DEPART: Library

Opening Date: 10/09/2026

Closing Date: 10/27/2026 11:59 PM Pacific

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San Jos, the heart of the Silicon Valley. All City of San Jos employees work together as one team to make San Jos a vibrant, innovative, and desirable place to live and work. Visit to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San Jos.

The City of San Jos is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San Jos is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at, 711 (TTY), or via email at

About the Department

The award-winning San Jos Public Library (SJPL) consists of more than 600 employees, a 23% bilingual workforce, and has 24 branch libraries across San Jos, in addition to the Dr. Martin Luther King, Jr. Library, which is the city's main library jointly operated through a unique partnership with San Jos State University. SJPL serves a diverse community of roughly one-million residents and currently has nearly 700,000 library members. It annually attracts over 6 million visitors (pre-pandemic) and circulates more than 8 million items per year.

Over the past few years, SJPL has cultivated a 21st century library experience dedicated to public service and committed to equity, diversity, and inclusion at its core. In addition to providing library services to the community, SJPL proudly leads two citywide initiatives - the Education and Digital Literacy Strategy and the Digital Empowerment and Broadband Strategy, which includes SJ Access - the number one provider of free public access to Wi-Fi connectivity.

SJPL's mission is to enrich lives by fostering lifelong learning and ensuring that every member of the community has access to a vast array of ideas and information. The library department is a place where people do great work and make a difference in our community. To see examples of SJPL's work and learn more about its impact, visit Join us to make a difference!

Position Duties

The salary range for this classification is: $157,226.16- $192,410.40. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience.

This recruitment may be used to fill multiple positions in this or other departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Under the direction of the Division Manager for Digital Empowerment & Public Technology the Library Department Information Technology Manager (IT Manager) will plan, lead, manage, and execute the technology and innovation efforts of the Library.

The San Jos Public Library is seeking an experienced, forward-thinking IT Manager to lead the technology systems, services, and staff that support one of the nation's most innovative public library systems. This position offers an opportunity to shape the technology infrastructure and services that enable Library operations, strengthen organizational effectiveness, and expand access to technology for San Jos's diverse communities.

The Library IT Manager will lead the development and implementation of SJPL's information technology roadmap, aligning departmental priorities, operational requirements, emerging technologies, and available resources. The position works closely with Library leadership, SJSU IT, the City's Information Technology Department, and other stakeholders to advance technology strategies, strengthen system reliability and security, and identify opportunities for modernization, integration, and operational efficiencies. Some of the top priorities include:

Leading and Modernizing Library Technology Infrastructure - SJPL operates a complex technology environment supporting 25 library locations, public technology services, and more than 500 employees. The Library Information Technology (LIT) unit manages and supports the Library's network infrastructure, servers, computer systems, software, audiovisual systems, and technology used in public programming and operations. The IT Manager will provide strategic and operational leadership to ensure these systems remain secure, reliable, efficient, and responsive to evolving service needs. The position will guide infrastructure modernization, technology lifecycle planning, system upgrades, and the evaluation and implementation of new solutions that strengthen Library operations and public services.

Managing IT Operations, Service Delivery, and Cybersecurity - The IT Manager will oversee the planning, administration, and continuous improvement of Library IT operations, including network and systems administration, endpoint management, end-user support, and technology service delivery. The position will establish operational priorities, performance expectations, and service standards; oversee troubleshooting and resolution of complex technical issues; and ensure effective coordination with SJSU and the City's Information Technology Department on cybersecurity, technology standards, and enterprise systems. Key responsibilities include strengthening IT service management practices, maintaining system availability and business continuity, managing technology risks, and ensuring efficient utilization of staff, funding, and other resources.

Advancing Technology Innovation and Systems Integration - As technology continues to transform how libraries operate and serve the public, SJPL has opportunities to leverage emerging technologies, automation, and integrated systems to improve operational efficiency and the customer experience. The IT Manager will work with Library leadership, SJSU, the City's Information Technology Department, and other stakeholders to assess business needs, evaluate technical solutions, and lead initiatives that modernize and integrate Library systems. This includes supporting the Library's specialized technology platforms, identifying opportunities to streamline workflows, and advancing technology initiatives that improve service delivery, expand capabilities, and support departmental strategic priorities.

Leading Technology Projects and Resource Management - The IT Manager will lead the planning, prioritization, and execution of multiple complex technology projects, balancing operational requirements, strategic priorities, funding, and staff capacity. Responsibilities include developing project plans and implementation strategies; managing timelines, budgets, contracts, and vendor relationships; evaluating competing priorities and risks; and ensuring accountability for project deliverables. The position will also oversee technology procurement, resource planning, and projects supported by City, State, and federal funding. The IT Manager will provide clear recommendations, project updates, and performance reporting to Library executive leadership and other stakeholders to support informed decision-making.

Providing Organizational Leadership and Cross-Departmental Coordination - The IT Manager will lead SJPL's Library Information Technology unit, including supervision of four Network Engineers and an Endpoint and End-User Support Manager, who oversees the Library HelpDesk team. The IT Manager is responsible for establishing unit priorities, directing work, developing staff capabilities, managing performance, and fostering a culture of accountability, collaboration, continuous improvement, and customer service. The position will serve as a key technology advisor to Library leadership and collaborate with departmental divisions, SJSU, the City's Information Technology Department, vendors, and other partners to align technology investments and operations with organizational priorities.

Supporting Digital Empowerment and Public Technology Initiatives - The IT Manager will collaborate with the Library's Digital Empowerment and other programmatic teams to support the technology infrastructure and systems needed to deliver innovative public technology services. This includes assessing and implementing technology solutions that expand public access, support digital literacy and emerging technology programs, and strengthen the Library's capacity to serve residents across its 25 locations.

Key General Responsibilities:

• Develops, coordinates, guides, and maintains IT system strategic and tactical plans in support of the department's overall direction and within the framework of Citywide IT protocols and standards and the Joint Operating Agreement with San Jos State University (SJSU).
• Plans, implements, and manages the department's information technology operations and budget, ensuring efficient utilization of resources.
• Collaborates and coordinates with IT and other departmental stakeholders to assess centralized capabilities, opportunities for partnership, and advancement of key strategies in a way that maximizes the interoperability of systems between the Library, SJSU, and other departments.
• Utilizes in-depth technical knowledge and business requirements to design and implement technology solutions.
• Analyzes complex business needs and recommends technical solutions.
• Ensures technology projects and systems are adequately resourced with the appropriate levels of technology staff and line staff.
• Serves as a liaison with other departmental divisions and operations to identify and address technology needs.
• Negotiates and administers contracts and agreements with vendors and agencies.
• Supervises staff by hiring, selecting, training, evaluating, and making work assignments. May also coordinate and supervise the work of teams comprised of individuals in a variety of organizations.
• Leads and manages a staff of 14.5 FTE, and assists with personnel and training matters.

Minimum Qualifications

Education: Bachelor's degree from an accredited college or university with coursework in computer science, information systems, business administration, or closely related field.

Experience: Five (5) years of experience managing, maintaining, and implementing technology programs, computer system infrastructure and design, network operations, security design, application development and configurations, and system/server administration, including three (3) years of supervisory experience over a technical team.

License: Possession of a valid drivers license authorizing operation of a motor vehicle in California.

Other Qualifications

THE IDEAL CANDIDATE