IT Consultant

Senior IT Support Analyst (Global Support Services)

Role Overview

We are seeking a customer-focused, technical, and proactive Senior IT Support Analyst to join our collaborative Global Support Services team. In this role, you will partner directly with internal business users to provide critical desktop and infrastructure support, ensuring seamless operations across our office network. You will manage incoming service requests through our enterprise ticketing system, diagnose hardware and software issues, perform PC deployments and imaging, and coordinate with third-party vendors as needed.

This is a dynamic IT support role for a professional who thrives in a fast-paced environment and possesses a passion for troubleshooting and technical innovation. You will have the opportunity to engage in individual project work, support office expansions, and contribute to continuous service improvements. If you have a strong background in desktop support and exceptional customer service skills, we want to hear from you.

Key Responsibilities

Desktop Support & Incident Management

ServiceDesk Operations: Resolve IT support requests, incidents, and trouble tickets utilizing our ServiceNow ticketing management system; diagnose and troubleshoot complex hardware, software, and network connectivity problems.

Hardware Lifecycle & Deployment: Execute desktop hardware configurations, physical upgrades, system imaging, and PC deployments for new hires and hardware refreshes.

Software Provisioning: Install, configure, and maintain standard desktop software packages and productivity tools across the enterprise environment.

Vendor Coordination: Liaise directly with third-party maintenance engineers and hardware vendors to resolve escalated warranty or repair issues.

Project Work & Emergency Response

Continuous Innovation: Undertake individual IT project work, automation tasks, and innovation initiatives to streamline internal support workflows.

Emergency Support & Travel: Participate in on-call rotations or emergency response duties outside of normal business hours when required; undertake occasional business travel to support regional or remote office locations.

Qualifications & Requirements

Minimum Qualifications

Certification: CompTIA A+ Certification is strictly required.

Experience Baseline: Proven professional experience in a hands-on IT support role involving extensive remote and in-person customer service.

Technical Mastery:

oFull, working understanding of enterprise Windows Environments.

oExtensive experience supporting and troubleshooting the Microsoft Office Suite.

oPractical familiarity with ticketing management platforms (e.g., ServiceNow).

Requirements & Mobility:

oAbility to travel as needed to support various office locations.

oMust be able to successfully pass a motor vehicle driving record review.

Core Competencies: Exceptional customer service and interpersonal skills; strong talent for multi-tasking in a fast-paced environment; analytical problem-solving abilities.

Preferred Attributes

Bachelor's degree in Information Technology, Computer Science, or a related technical discipline.

Advanced experience administering enterprise ticketing systems and mobile device management (MDM) tools.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)

AllSTEM Representative Contact Info

Account Executive:

Nichols

Branch

Location:

Ontario, CA