Service Desk Analyst
Feuji Inc
- Job
- 29345
- Posted
- Location
- St. Louis, MO
- Work type
- Contract
- Tax terms
- W2, C2C, 1099
- Experience
- Experience open
- Openings
- 1 opening
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Skills
- ServiceNow
- ITSM
- IAM
About the job
Service Desk Analyst
St. Louis, MO(Remote but local preferred)
TRAVEL IS needed
Provides frontline technical support and 30-day hypercare coverage for users at newly integrated sites, resolving incidents and escalating issues per defined SLAs.
Reports to: Service Desk Lead / Project Lead
Key Responsibilities
- Provide onsite and/or remote hypercare support for the 30 days following each integration go-live
- Log, triage, and resolve incidents and service requests in ServiceNow
- Escalate unresolved issues to the appropriate technical workstream (network, desktop, IAM, collaboration)
- Support new-user onboarding activities alongside the onboarding team
- Track and report common issue trends during hypercare to inform future integrations
- Maintain accurate ticket documentation and knowledge base articles
Required Qualifications
- 1-3 years experience in a service desk or technical support role
- Working knowledge of Windows/macOS, M365, and common enterprise applications
- Experience with ServiceNow or similar ITSM ticketing tools
- Strong customer service and communication skills
Preferred Qualifications
- Experience supporting go-lives or large-scale onboarding events
- ITIL Foundation certification