AV Technician

Title: AV Technician

location: Washington DC 20549

job type: contract , possible FTE.

Interview: 1 Virtual Interview

Security clearance: Public trust (ability to obtain)

Clearance: Ability to obtain and maintain Public Trust (or higher if required).

Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering).

Operational Support: May require participation in on-call or surge support activities depending on operational needs.

Location: On-site at Washington, DC

Travel: As required per contract direction.

This role is responsible for maintaining readiness of conference rooms, auditoriums, and multipurpose rooms while resolving user issues quickly and professionally. In alignment with PWS AV/VTC requirements, the technician supports Webex and Microsoft Teams collaboration services, live event execution, and post-production editing. The position also delivers user training and documentation to improve adoption, reduce recurring incidents, and sustain service quality.

PRIMARY RESPONSIBILITIES

AV/VTC Room Operations

• Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms.

• Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements.

• Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption.

• Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational.

Collaboration Platform Support

• Provide user-facing support for collaboration tools, including Webex and Microsoft Teams.

• Field and resolve user questions on AV/VTC usage, meeting startup, content sharing, and audio/video performance.

• Support conference and hybrid meeting connectivity and coordinate escalations for unresolved issues.

• Communicate service updates and usage guidance to end users to improve collaboration outcomes.

Live Event and Broadcast Support

• Support production of live events, including town halls, commission meetings, and other high-visibility sessions.

• Execute live video/audio support activities and assist with webcast or streaming operations.

• Coordinate with internal stakeholders and third-party providers for services such as captioning and interpretation support.

• Perform post-production editing for recorded events and deliver high-quality final media outputs.

Training and Documentation

• Conduct training sessions on selection, use, and design of audiovisual materials and presentation equipment.

• Develop manuals, workbooks, and user-facing reference materials to support AV/VTC operations.

• Create practical job aids for common room technologies and collaboration workflows.

• Capture recurring issues and recommend process improvements to strengthen AV/VTC service delivery.

REQUIRED QUALIFICATIONS

Experience:

• Minimum of 5 years of experience providing front-end AV/VTC support in enterprise or government environments.

• Hands-on experience managing, deploying, and troubleshooting AV/VTC equipment.

• Demonstrated skills and knowledge to operate AV/VTC systems, including live broadcasts and post-production editing.

Technical Skills:

• AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces.

• Webex and Microsoft Teams support for meetings and collaboration.

• Live broadcast, streaming/webcast support, and post-production video editing.

• End-user training delivery and development of manuals, texts, and workbooks.

• Preventive AV equipment management, issue triage, and service restoration.

PREFERRED QUALIFICATIONS

• Experience supporting federal agency executive events, hearings, or public-facing broadcast sessions.

• AVIXA CTS certification (CTS-I or CTS-D preferred).

• Experience coordinating live captioning and sign-language interpretation support.

• Familiarity with ITSM/ticketing workflows (e.g., ServiceNow) and SLA-driven support in PWS-aligned environments.

• Experience with AV refresh, upgrade, and modernization efforts in secured environments.

• AVIXA CTS, CTS-I/CTS-D.

• Dante Level 1 or Level 2 when supporting Dante-based audio transport environments.