Quality Program Director

Job Description

Quality Program Director

Role

Quality Program Director

Program

EIS OneSuite Group Benefits Implementation (Greenfield)

Engagement

Independent QE Governance - multi-party program

Experience

20+ years (Quality Engineering and QE Transformations and QE Delivery)

Location

Onshore - Oklahoma City, OK (relocation required if not local)

Work Model

In office once in a month

ROLE SUMMARY

Senior quality leader accountable for independent QE governance on a greenfield EIS Group Benefits implementation. Co-chairs the Steering Committee, owns the transformation quality metrics and executive reporting, drives governance across multi vendor, and leads offshore SGS teams to deliver program quality outcomes.

KEY RESPONSIBILITIES

▪ Own and run independent QE governance, quality gates, entry/exit criteria and phase sign-offs.

▪ Co-chair the Steering Committee with Multi vendor leadership.

▪ Run governance calls and meetings; publish minutes, decisions and action logs, and track actions to closure.

▪ Define and own the transformation quality metrics and measurement framework.

▪ Define program success criteria and measure progress against them at every phase.

▪ Create and publish executive reporting, dashboards and program quality status on a fixed cadence.

▪ Govern acceptance of multi vendor deliverables against agreed quality standards.

▪ Drive multi-party defect triage, dependency management and escalation resolution.

▪ Lead offshore SGS QE teams to deliver program quality deliverables on time and to standard.

▪ Own the quality risk register and provide go/no-go recommendations for releases and go-live.

▪ Strong insurance QE experience with minimum 10 yrs working with insurance clients and Products

▪ Manage Functional, Automated, performance and security teams.

REQUIRED EXPERIENCE & SKILLS

▪ 20+ years in IT with a strong track record in Quality Engineering and program governance.

▪ Proven experience running independent QE governance on large greenfield insurance implementations.

▪ Strong Group and Voluntary Benefits domain knowledge (enrollment, billing, claims, partner feeds).

▪ Experience designing quality metrics and measurement frameworks for large transformation programs.

▪ Experience defining success criteria and producing executive-level program reporting.

▪ Experience governing multi-vendor programs with SI partners (PwC,EY Big 4 or equivalent).

▪ Experience leading and managing QE offshore / global delivery teams.

▪ Working experience of SAFe / Agile delivery, quality gates and QE tooling.

▪ Exceptional executive-level stakeholder communication, influencing and presentation skills.

▪ Based in or willing to relocate to Oklahoma City; in office a minimum of 3 days a week.

▪ Experience with SaaS insurance platform upgrades and release certification.

▪ Exposure to agentic / AI-led quality engineering and test automation at scale.

▪ Experience in QE life cycle and managed teams across Functional, Automation, performance and security

▪ Conducted and Ran UAT and production cut over validations and signoff.

▪ Provided recommendations coordinated meetings for go-No Go decisions for UAT and production

GOOD TO HAVE

▪ Hands-on EIS (OneSuite / Group Benefits) product implementation experience.

▪ Relevant certifications: SAFe, PMP, ISTQB Advanced / Test Manager, LOMA / insurance credentials.